Understanding the Customer Service Bio

Every business in just about every industry, whether retail, hospitality, healthcare, or law, relies on excellent customer service. The customer service representative is the kind, hospitable, and helpful person who can connect you to the right people or help you fix an issue.

Plain and simple, customer service representatives are one of the most important parts of a business. They help promote the business brand by representing them in a good light. Many clients have been lost to poor customer service. 

The talented customer service representative is the unsung superhero, so if that’s you, you need to take your occupation seriously and get yourself a well-written customer service bio!

The skill set that is required for a gifted customer service representative includes:

• Communication skills
• Active listening
• Flexibility
• Problem-solving
• Empathy
• Product or service knowledge
• Timeliness
• Ability to read emotional and physical cues
• Friendliness

The customer service bio must describe these skill sets in such a way to give a peek at who you are as a dependable asset to any company wishing to hire you.

The customer service bio should include any “Employee of the Month” awards or kudos from mystery or secret shoppers. For those who aren’t familiar with this, many large companies hire people to pose as shoppers at markets, department stores, specialty stores, restaurants, and even as renters looking for an apartment. These shoppers gather intel on their customer service representative’s job performance. 

How well you perform when things aren’t going so well is what makes this interesting. To get a high mark report from a mystery shopper should be celebrated, so this should also be included in the customer service bio. 

What surprises us is that many people feel that work in any form of customer service is no big deal and not worthy of a customer service bio. We beg to differ! Customer service representatives are the salt of the earth for businesses in all industries. 

Other titles that customer service representatives go by include: Support Specialist, Guest Service Agent, Call Service Representative, Guest Relations Specialist, Call Center Agent or Specialists, and Support Team Leader.

Our team at WWB loves all who work in customer service. We all have had a waiter, waitress, or concierge make our evening tremendous or our vacations memorable. Customer service bios are a must for all of you who work in customer service. You guys rock!

Interested in having a team of professional bio writers create a customer service bio? Give us a call at 818.488.1543 or email us at hello@wewritebios.com.